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3 Year Structural Guarantee

We provide a 3 Year Structural Guarantee based on our confidence in the quality of the furniture we sell at Hatfields. This protects you, the buyer, against defects that may arise as a result of faulty workmanship, subject to the ‘General Conditions of Sale’ on the back of your sales order form.

Terms and Conditions (including Exclusions):

1. Proof of purchase must be provided and is the responsibility of the customer.

2. This Structural Guarantee does not include normal 'wear and tear', misuse or damage which might include: staining, excessive soiling, abrasion, tears or burns. Every care is taken for the selection of upholstery fabric and as such, this Guarantee does not cover wear and tear and fading of covering materials (unless due to manufacturing faults), as these are natural processes and no fabric manufacturer would accept liability.

3. Structural Guarantees are not transferable should the item be sold on by the original owner, and the guarantee is valid from the date of delivery.

4. Consistent with meeting our obligations under the Guarantee, Hatfields reserve the right to undertake the least expensive cost option to our business. This may in the first instance involve trying to rectify the problem, arranging for the unsatisfactory product to be replaced, or replaced with a suitable alternative, or refunding part or in some instances the whole of the original purchase cost.

5. In the instance that goods are exchanged or a total refund is issued, the goods deemed faulty or otherwise revert to the ownership of Hatfields.

6. The amount of any claim under the Structural Guarantee will be restricted to the original purchase price paid for the goods.

7. The Structural Guarantee does not extend to goods which are taken outside the United Kingdom or to those which are sold on, or used for non-domestic use.

8. Hatfields reserve the right to invalidate the Guarantee if the purchaser does not follow the correct care procedures or manufacturers' recommendations, or in the case that the product has been adapted, altered or used for a purpose other than that for which it was designed for.

Our ‘3 Year Structural Guarantee’ covers the following purchases:

Upholstery: The framework, interior springs, spring units, castors and castor blocks, webbing, metal action units and electric powered mechanisms.

Cabinet: Timber, veneers, handles, latches, moving parts, lighting & structural stability.

Beds: Divan frames, bed frames, drawers, slats, castors, spring units, memory foam, latex mattresses and all mattress fillings (subject to customary settlement).