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Services

Services offered at Hatfields

 

FREE DELIVERY

Free DeliveryHatfields' free local delivery service applies to the CO, CM and IP postcode areas on all orders over £500 in value only. A £35 delivery charge will apply for any order under this amount. Postcodes not listed may be subject to a delivery charge. If you are not in one of these postcode areas, please allow us to quote you a competitive delivery charge based on the distance and size of your order.

 

 

Delivery Service

Our highly trained delivery team will deliver your new furniture safely into your home, eliminating any concerns about moving or damaging it yourself. Your furniture is carefully transported and wrapped in protective packaging to keep it safe. We will protect your floors to avoid any damage to your flooring. Our team will unwrap and place your furniture exactly where you want it (subject to access). They will also remove all large packaging and recycle where possible (excluding self-assembly furniture). We will ask you to examine the goods in the presence of our delivery crew and if you find the goods to be defective in any way this should be noted on the delivery documentation, which will be reported to our customer services department who will endeavour to contact you within 48 hours.

Download our free how to measure guide

 

PRICE MATCH POLICY

Price Match PolicyWe would appreciate the opportunity to price match against prices found at other reputable retailers & internet sites. Therefore, if any customer buying a new product from Hatfields can prove within 7 days of purchase, that it can be bought at a lower price including delivery on a like for like basis, then we will willingly refund the difference.

Prices correct at the point of which they were input, however they may be subject to alteration. Errors and Omissions excepted. Price match policy cannot be used in conjunction to any other offers, clearance discounts or promotions e.g. discount vouchers.

 

INTEREST FREE CREDIT

Interest Free CreditAt Hatfields we have a range of repayment options, so there is sure to be one that suits you if required. We offer 6, 12, 18 or 24 months genuine interest FREE credit . Click here to view our latest credit table

*Credit is subject to status. Written quotations available on request.
Hatfields Furnishers (Stanway) Limited is Authorised and regulated by the Financial Conduct Authority for credit-related regulated activities.

 

3 YEAR STRUCTURAL GUARANTEE

Interest Free CreditWe provide a 3 Year Structural Guarantee based on our confidence in the quality of the furniture we sell at Hatfields. This protects you, the buyer, against defects that may arise as a result of faulty workmanship, subject to the ‘General Conditions of Sale’ on the back of your sales order form.Read more

 

 

 

COLLECTION OF OLD FURNITURE

EmmausHatfields, together with the charity Emmaus, offer a collection service for your old furniture. Emmaus communities re-sell this furniture and generate an income which supports the Community; allowing them to achieve their aim that each Community becomes financially self-sufficient. Please be aware that at busy periods only, you may need to allow 3 or 4 weeks for collection. Emmaus accept upholstered furniture with Fire Safety Labels (Furniture and Furnishing Regs 1988) and good quality furniture in saleable condition. Visit their website for further information.

 

 

RECYCLING

RecycleWe all have concerns about the impact we have on the environment, so being a responsible retailer is always at the heart of the way we do things. As such, Hatfields recycle wherever possible. We currently recycle all paper, cardboard and plastic. Under the WEEE (Waste Electrical & Electronic Equipment) waste regulation we also recycle our electrical waste. If your new Hatfields purchase is to replace furniture you no longer wish to keep, Hatfields with Emmaus can help you with the removal and responsible disposal of the unwanted items as detailed above. Ask in store for details.

 

 

WEDDING AND GIFT VOUCHERS

Wedding VouchersHatfields gift vouchers are available in denominations of £10, £25, £50 and £100. Plus, if you are getting married, we will add an EXTRA 10% to the value of all vouchers purchased! We will also issue cards for your invitation notifying guests that Hatfields vouchers are your favoured choice. Please ask in store for details.

 

  

VAT RELIEF

VAT ReliefHatfields offer a range of items which can be used for practical help due to illness or disability. These include electrically or mechanically adjustable beds and lift action chairs. In the case that you are eligible for VAT relief on these items, Hatfields will help you fill out a form to reclaim the VAT on your purchase.

 

 

PROTECT YOUR INVESTMENT!

Protect FurnitureWant to consider giving your new furniture 5 years protection? PremierCare provides repair costs and stain removal. There are two PremierCare options available, which can cover against stains, accidental damage and structural defects on fabric / leather upholstery and cabinet furniture. One of our sales advisors will advise you on the correct care and PremierCare package suitable for your furniture. (Subject to terms and conditions. Ask in-store for details.)