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Privacy Policy

Hatfields Furnishers (Stanway) Limited is committed to protecting your privacy.

This privacy policy sets out how Hatfields Home Furnishers uses and protects any information that you give Hatfields Home Furnishers when you use this website. Hatfields Home Furnishers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hatfields Home Furnishers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

Personal Information

In providing you with your services, Hatfields may handle your personal information. We are very aware that you trust us to keep this information confidential and that is why we comply with the General Data Protection Regulation.

Securing Information

We are committed to keeping your personal information secure. We have put in place physical, electronic and operational procedures intended to safeguard and secure the information we collect.

Information we may hold about you

The information we hold about you may include personal information. We may collect this information during contacts with you, and from sources including from the use of our website and other digital platforms.

When we collect your information

Information about you is collected when you engage with Hatfields either by placing an order with Hatfields, applying for a quote or estimate, or by submitting information on our website.

Using your information

Hatfields only use your information to provide you with our services, keep you informed via marketing media, and to improve and extend our service to you.

Hatfields uses a number of data processors to help with sending you the latest information. These include:

  • Email Marketing - We use an email marketing company to send newsletters via the e-mail addresses provided to us by you. You are free to unsubscribe at any time by clicking the unsubscribe button on one of our newsletters or using the methods set out in the section ‘Keeping you Informed’.
  • Pop-up Displays - We use a pop-up company for competition entries and newsletter sign up forms. I turn, you would then receive our newsletters. However, your details can be removed at any time by clicking the unsubscribe button on one of our newsletters or using the methods set out in the above section ‘Keeping you Informed’.
  • Brochure by Post - We use a UK based mail house and a UK postal service to send you our latest brochures, offers, vouchers and competitions. You can opt-out to receive these at any time by the methods set out in the above section ‘Keeping you Informed’.

Third Party Data Processors - All of third party data processors who may handle your data in conjunction with our mailings and newsletters are all GDPR compliant.

Sharing Information

We never make your personal information available to other companies for marketing purposes. In order to fulfil our contract with you, personal information may be shared with our team of independent contractors.

Keeping Information

We will only keep personal information for as long as is necessary.

Keeping you informed

Hatfields will let you know more about our products and services. From time to time we might contact you via post, email, phone or SMS text with information we think might interest you. If you do not wish to receive marketing information, or at any time you change your mind about receiving these messages, please send an email to info@hatfields.com quoting your name, address, postcode and we will remove you from our marketing database. Alternatively write to us at Hatfields Furnishers (Stanway) Limited, Peartree Road, Stanway, Colchester, Essex, CO3 0LA

Accessing information

If you have any queries about the personal information that we hold, or wish us to correct or remove any personal information (where justified) please write to us at the address detailed above.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.