Free Delivery

Hatfields' free local delivery service applies to the CO, CM, IP & SS postcode areas on all orders over £500 in value only. A £30 delivery charge will apply for any order under this amount. Postcodes not listed may be subject to a delivery charge. If you are not in one of these postcode areas, please allow us to quote you a competitive delivery charge based on the distance and size of your order.

Delivery Service

Our highly trained delivery team will deliver your new furniture safely into your home, eliminating any concerns about moving or damaging it yourself. Your furniture is carefully transported and wrapped in protective packaging to keep it safe. We will protect your floors to avoid any damage to your flooring. Our team will unwrap and place your furniture exactly where you want it (subject to access). They will also remove all large packaging and recycle where possible (excluding self-assembly furniture). We will ask you to examine the goods in the presence of our delivery crew and if you find the goods to be defective in any way this should be noted on the delivery documentation, which will be reported to our customer services department who will endeavour to contact you within 48 hours.

Collection of old furniture & the Emmaus charity

Hatfields, together with the charity Emmaus, offer a collection service for your old furniture. Emmaus communities re-sell this furniture and generate an income which supports the Community; allowing them to achieve their aim that each Community becomes financially self-sufficient. Please be aware that at busy periods only, you may need to allow 3 or 4 weeks for collection. Emmaus accept upholstered furniture with Fire Safety Labels (Furniture and Furnishing Regs 1988) and good quality furniture in saleable condition. Visit http://www.emmaus.org.uk/colchester for further information.

Recycling

We all have concerns about the impact we have on the environment, so being a responsible retailer is always at the heart of the way we do things. As such, Hatfields recycle wherever possible. We currently recycle all paper, cardboard and plastic. Under the WEEE (Waste Electrical & Electronic Equipment) waste regulation we also recycle our electrical waste. If your new Hatfields purchase is to replace furniture you no longer wish to keep, Hatfields together with Emmaus can help you with the removal and responsible disposal of the unwanted items as detailed above. Just ask in store for details.

Price Match

We would appreciate the opportunity to price match against prices found at other reputable retailers & internet sites. Therefore, if any customer buying a new product from Hatfields can prove within 7 days of purchase, that it can be bought at a lower price including delivery on a like for like basis, then we will willingly refund the difference.

Price match policy cannot be used in conjunction to any other offers, clearance discounts or promotions e.g. discount vouchers.

Graham Drysdale
Store Manager, Hatfields
25th November 2011

Interest Free Credit