Hatfields Furnishers (Stanway) Limited, Peartree Road, Stanway, Colchester, CO3 0LA (“the company”)

Registered in England as a company. Company Registration Number 1256383. Registered Address as above.

1. The ownership of the goods remains with the company until paid for but the storage and insurance of all goods are the responsibility of the customer upon delivery.

2. It is the intention of the company that all terms of the contract between the customer and the company are contained in this document, and within additional documents as indicated on the sales order. If the customer requires any changes, they should ask for these to be put in writing. This should avoid any future misunderstanding.

3. The company has a team of experienced fitters. Should you choose to use an independent fitter we advise that you examine the goods thoroughly prior to fitting. If you find the goods to be faulty you are reminded that your rights as a consumer may reduce if you choose to continue with the fitting.

4. If the customer has not paid in full or taken delivery of the goods within three months of the original due date the company may dispose of the goods to recover its costs. We will notify you of our intention to do this. If you require us to store your purchase storage charges of £10 per week will be applied, and you will be required to pay for your purchase in full.

5. The company will make every effort to fulfill all orders on time, or if no date has been specified, within a reasonable time from the date of order. However, the company cannot be held responsible for circumstances beyond its control. In this case the company will complete the order as soon as reasonably possible.

6. Every effort will be made to deliver to the customer’s satisfaction but failure to deliver on the stated date or at any specific time shall not render Hatfields liable for damage or any other consequential loss.

7. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify the company of any fault or damage as soon as reasonably possible.

8. In rare circumstances the manufacturer may alter the specification or design of the goods with little notice. Should this occur the company will make every effort to notify the customer in writing as soon as possible. Where the alteration is fundamental to the style or nature of the goods the customer may cancel the contract and any payments made will be refunded.

9. If the customer cancels an order they may be liable for any reasonable losses and costs the company suffer because of that cancellation.

10. Customers are advised to ensure that the dimensions of the furniture they are purchasing will be suitable for their intended purpose. The company may not be able to offer a refund or alternative on the grounds that goods are simply found to be unsuitable.

11. Nothing within this contract shall be deemed to limit or restrict the customer’s statutory rights. The company will try to resolve any disagreements quickly and efficiently. In the unlikely event of a customer being unhappy with the way the company has dealt with their complaint, the customer is free to take legal action and should do so within the United Kingdom.

12. Your name, address, and contact details, together with information of purchases will be held on our database and will be used by us for our own marketing activities. It will not be passed on to a third party. If you wish to come off our mailing list at any time please advise us at the above address.