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| Hatfields will always acknowledge our customers concerns and
requests. We will listen and act on
these issues accordingly. |
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| Hatfields will treat our customers, as we would wish to be treated
ourselves. |
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| Hatfields will endeavour by all means possible to resolve issues within an
acceptable timescale. |
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| Our service team are trained to be sympathetic and understanding to our
customers, regardless
of the level of the concern. |
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| Hatfields will listen and take appropriate
action to all customer care issues in a courteous, helpful manner. |
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| We are dedicated to providing excellent value and service to our
customers. |
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| The company mission statement of ‘Exceptional Service by Exceptional
People’ ensures that our customers needs and wishes are dealt with to the
highest standard. |
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| We deliver our commitment to quality service through active co-operation
with our suppliers, our staff and our customers. |
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| We will work with skilled craftsmen and our suppliers to ensure a speedy and
fair resolution to all our customers’ complaints and concerns. |
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| We endeavour to give as much information as possible with regards to the
issue that may have led to a standard of service that is not up to
Hatfields’ expectations. |
